New Health Plans. New customer decisions.
Initially, I was asked to "spruce up" an application an agency had delivered that was already in production. After I worked on a style sheet change to match our brand, the user testing revealed deep interaction pattern problems and I began a deep dive on UX.
- I was the UX Lead, supervising one other designer
- I began working on this project in 2014 and the project finished in 2016
- I created sketches, concepts, wireframes, prototypes, specs and style guides using Axure.